Contact

We'll try and get back to everyone as quickly as possible to resolve any possible issues! It's just me responding to emails, so your patience is very appreciated!

Most questions have an answer here on the shop!

Restock info

Didn't receive your order confirmation email? 

We do not take custom orders or custom restock single items, more info here

Shop policies

Shipping FAQ, Disclaimers and Policies

FAQ - If you have any questions about your order please check here!

Tracking FAQ

Contact email: chlosoup@chlosoup.com

If you forgot to add ear wires at checkout but want 925 wires - don't worry! We use these wires as the default shop wires, so if you didn't select any, you'll get 925 wires! If you want clip ons or kidney wires and didn't have time to choose them, just let us know and we'll make sure you get them!