I forgot to list what ear wires I want at checkout, what do I do?
If you did not select your ear wires but want to receive 925 Sterling Silver ear wires, you don't have to do anything! We use 925 Sterling Silver wires as our default wires because they're the most chosen wires, and often people don't have the time during updates to select their ear wires.
If you would like clip ons or kidney wires however, please contact us with your order number and the wires you'd like so we can make a note of that on your order!
- I put the wrong shipping name, shipping address, or other order information, what do I do?
Please contact us with your order number and the correct information! We'll update your order for you so you don't have to worry! Please be sure to do this as soon as possible so we don't purchase your label with the wrong name or address.
Are you taking custom orders?
We do not take customs on the shop anymore! We have more info here, but we do not do custom orders! This includes recreating out-of-stock earrings outside of their relative shop updates. Essentially, we only sell what's on the store! No custom earrings or selling single pairs of out-of-stock products.
- What's your turnaround time? When can I expect to receive my package?
We generally ship orders out 3-5 business days after purchase. On the cart page before you checkout, we have an estimated delivery date calculator. This is for the most part accurate, however USPS does sometimes experience slowdowns and can be slow to scan packages in. We cannot ever guarantee what happens to packages after we drop them off because of this. However, you should receive your tracking info 3 business days after purchase, and it should have updated by the 4th or 5th day.
- I never received my order confirmation email, where is it?
All order confirmation emails are automatically sent to you after you purchase. If you did not receive this email, please check your spam folders and be sure to check your email address for spelling errors at checkout. If you believe you have spelled your email incorrectly, contact us with the shipping and billing name and addresses so we can locate your order and update your email.
- I never received my tracking email, where is it?
All tracking emails are automatically sent to you once your shipping label has been purchased, which is generally 3-5 business days after you've placed your order. If you did not receive this email, please check your spam folders and be sure to check your email address for spelling errors at checkout. If you believe you have spelled your email incorrectly, contact us with the shipping and billing name and addresses so we can locate your order and update your email.
- My tracking hasn't updated or has stalled, what should I do?
This can happen from time to time, and please understand that this is entirely out of our control. We recommend contacting your local USPS or submitting a case to USPS to receive more information. We cannot know where a package is or what's happening to it once it leaves our hands at the post office.
If your tracking says "Label created, not in system" this means that we've purchased your label, but that it either has not been dropped off yet or has not been scanned in yet. If your tracking still says your package is not in the system 5 business days after you've received your tracking email, please also contact USPS. Generally your tracking will say this for the first day or so after it has been purchased.
- I missed an update but I really wanted a certain item, can I still buy one?
What's on the shop is all we have available to sell! Sometimes we keep extras off the shop in the case of damages during shipping or if a package gets lost, but we do not sell these items for that reason. Essentially, if it's not on the shop, it's not available for purchase! When it comes to missing updates, we recommend setting an alarm so you don't miss anything! Unfortunately during some updates people aren't able to grab what they want because it's gone so fast, and we are incredibly appreciative that anyone wants our earrings at all! Please understand however that to keep updates regular and to get packages out quickly, we only work on what's included for each update, and do not do custom orders outside of that, even if it's for an existing product.
- What ear wires should I choose?
We have a whole page about choosing ear wires here!
What are the earrings made out of?
All the earrings are made with polymer clay, gloss, and mediums for painting and shading. The only earrings not made with polymer clay are the Squishy Strawberry Earrings which are made with foam! Though the polymer clay we use is strong, thinner parts of the earrings such as leaves on fruit can be broken easier if they are mishandled/dropped! This can always be fixed with a bit of super glue if it happens!
What are the ear wires made out of?
The ear wires we use are sterling 925 silver. This metal is hypoallergenic and will not stain/irritate the skin. Because the ear wires are sterling silver, part of the price you pay for the earrings includes the sterling silver ear wires. And yes, these wires are nickel free! You can also choose to have silver plated clip-on ear wires if your ears are not pierced, however these are only plated with silver and will oxidize over time with more wears! We have more information on our ear wires here.
Why do some earrings cost more than others?
The variation in price between earrings is decided by the amount of time taken to make them, the amount of product they need, and what we think the value of the end product is!
If I live in Cayman how can I purchase earrings?
For anyone living in Grand Cayman, you can purchase products regularly using a credit card or PayPal. With mail to Cayman being closed, we would recommend using a mail forwarder that has worked for you during the shutdown. There are still some earrings left in Cayman if you would like to purchase them on island! We will try to send as many new pairs back to Cayman as we can to make it easier for people in Cayman to purchase them. If you choose to purchase them in person, you can participate in the buy 3 get 4th free deal in store.
What are your deals/sales?
For those in Cayman if you buy in store, you can get your 4th item free if you buy more than 3 items.
- Sign up for our mailing list! You can do this here. Every email doesn't have a discount code, however every now and again we provide mailing list discounts!
To get more discounts...
We often run holiday sales or sales just for fun, so stay tuned and follow my Instagram to keep updated with new product releases and new deals! Or you can join our mailing list at the bottom of any page to keep up to date with new sales and deals!
If I want a refund on damaged products, will I receive a refund on shipping, taxes and/or customs fees?
No. If you receive a refund you will be refunded for the total amount of product purchased. The charges for shipping have already been paid and used and we cannot un-ship your item which is why shipping is not refunded. This also applies to sales tax and customs fees as we are not in direct control of either.