SHIPPING AND TRACKING ISSUES

We generally take 3-6 business days to pack and ship your order. All tracking numbers are automatically emailed to you when your label is purchased. If you believe you have not received your tracking information after 3-6 days, please check your spam folder. 

When it comes to shipping, your package becomes the responsibility of the shipping provider you chose. We cannot locate a package that has had tracking not update, and we cannot locate lost packages. If your tracking has not updated in several days, if you have had a delivery error, or any other issue related to shipping and tracking, please contact your local post office or file a claim with the shipping provider chosen for your order. Please know that if we are contacted about these issues, the best we can do is recommend those same things to you because once we drop off your package, we cannot guarantee or know for certain what happens to it.

If your order tracking says delivered but you did not receive your package, please contact your local post office. Unfortunately for stolen packages this is something out of our control. Because the tracking says delivered, we cannot guarantee whether or not you have not received your package. I've had this error happen to myself many times, and I understand that the majority of people are not trying to take advantage of small businesses, but we do not provide refunds or returns on items that have been stolen or marked as delivered when they have not been delivered to prevent anyone from receiving extra product for free. We recommend filing a claim with your shipping provider to find for certain what has happened with your package.

Though we do not provide refunds on shipping-related issues, please feel free to reach out to us if you ever find that you're experiencing one, and we can work our either providing shop credits or discount codes.

 

RETURNS

US CUSTOMERS: We accept returns for fixing damaged items and sending them back to you. For sanitary reasons, we do not resell any returned earrings, and they are thrown away. Because of this, we only accept returns for items being sent back to you directly, or for items that have been significantly damaged to the point they could not be reasonably worn. If your item has become damaged in shipping we will fix the item for you for free and send it back to you. We will send you the free return label for you to print and tape to your package, or mail it to you if you do not have access to a printer. If mailed to you, your label will take about 3-7 days to arrive if you are within the US. 

INTERNATIONAL CUSTOMERS: Similarly mentioned in the refunds portion of our policies, due to the higher costs of shipping internationally, we generally do not accept returns. If you would like to return a pair for them to be fixed and sent back to you, we can accept returns, however the shipping fee for it to be sent back to you must be paid by you, and we will pay for the return shipping to us ourselves.

 

SHIPPING POLICIES

• Orders can take up to one week to be fulfilled and sent out to you. Please wait these 7 business days before reaching out to ask about the status of your order!
• We do not reimburse customs fees, as we are not in control of them and do not benefit from them. The rate for your customs fees are chosen by your country and we cannot lower these fees. Any international package you receive will be charged customs fees and it is an unfortunate inevitability when shopping overseas. We appreciate all of our overseas orders, but please understand that we do not reimburse customs fees for these reasons.
• We do not reimburse shipping costs on returned or refunded items. This money has already been spent to mail your package, and we do not benefit from it. 
• If your package's tracking has not updated in 4 weeks, please reach out to us to let us know. Please wait these 4 weeks before reaching out about lost packages. Because of the chaos going on within the USPS currently, delayed packages have become a normality and if your package has not updated in 1-3 weeks there is a chance that it is still on it's way. This 4 week mark starts on the day of your last tracking update, not the date that your package was shipped. If your package is lost we can refund this purchase for you, but do require proof via tracking link that your order has indeed become lost.
• We send out all of our packages in good condition, but because of how they are handled in shipping, the box may become damaged or dirty. As long as your items inside your order have not become damaged, there are no refunds or discount codes provided for damaged boxes. We hate them as much as you do!
• If your items have arrived damaged (you must contact us either on the day of or the day after delivery to ensure that this was actually caused by shipping), we can replace or refund them for you depending on the condition of the items and what you would prefer. We have shop policies as well concerning refunds and returns. We do not refund shipping costs.
• If items are stolen, there is unfortunately not much we can do. We have experienced situations where people have lied about their orders being stolen in order to receive refunds, so please understand that as a small business we are wary in these situations. We can provide discount codes, replacement items, or refunds in very specific cases. We urge anyone who believes their package has been stolen to

- Contact their local post office to ensure there wasn't an error during delivery.

- Ask around their neighborhood or apartment building to make sure it wasn't delivered to the wrong person.

- Check all areas they can receive mail like a mail box, front or back doors, mail centers or reception areas for apartments.

- Wait several days to ensure that the package was truly stolen and not marked as delivered before delivery.

Please make sure that you have checked around to guarantee your package was stolen instead of misplaced before contacting about a lost package! After these steps have been taken, let us know and we can figure out what to do!