Refund policy
REFUNDS
US CUSTOMERS
If you would like to receive a refund for your product - it must be returned to us. We will provide you with a free return label that you can print out and tape to your box to take to the post office or to leave in your mailbox. If you do not have a printer or access to one, we can mail you the return label that you can peel and stick onto your package. If mailed to you, your label will take about 3-7 days to arrive given there are no delays in delivery.
Unless the item has become damaged in shipping to the point it cannot be reasonably fixed and/or is unwearable, we require returns to issue refunds to ensure that the product is not kept and worn for free.
If an item has become damaged 7 days after delivery by being dropped or crushed, we do not provide returns. Because our items are all handmade, they need to be handled with care. Because of this, we do not provide refunds on items past this 7 day limit. We do however accept returns regardless of order date, and will fix them and send them back to you for free.
INTERNATIONAL CUSTOMERS
Due to the cost of shipping internationally, and needing products returned to refund them, we do not provide refunds for international orders. However, we can offer shop credit for an item of equal value, or discounts.
Important note: Each customer can only receive a full refund one time. This is to prevent people from claiming each of their orders have been lost or misplaced to continually receive full refunds.
CONDITIONS WHERE A REFUND WILL NOT BE ISSUED
- If there are any preference issues with weight or size, as this information is listed on each product on the shop and is available prior to purchase. Each person prefers a different weight or size for their earrings, which is why we mention it in bold on all product listings.
- If they were lost after being safely delivered. We do not issue refunds if earrings are misplaced.
- No refunds are issued for any earrings after 60 days from delivery. However, we always want to make sure everyone is happy with their earrings, and are here to help solve and issues you may have with your earrings, so please do not hesitate to reach out to us if you have any problems with your earrings!
- The earrings look slightly different than the product photo. Each pair of earrings is handmade and will have slight variations, however over the years we've made sure that each product is as consistent as possible, and we retake photos for restocks even if the product is the same to ensure the pictures are accurate. However, if you are unhappy with your earrings in anyway, please contact us so we can figure out the best solution!
- If the earrings have been damaged after delivery. Most things can and will break if dropped or crushed, and our earrings are no different! We perform drop tests with our earrings to ensure they can still handle a drop, but smaller and more fragile pieces may break if dropped or crushed. For our earrings with particularly fragile pieces this is mentioned in bold in the product description. We do however gladly accept returns on broken items and will fix them for you for free if you let us know what's happened!
- If there are any visible fingerprints or small irregularities. We sand down the majority of our earrings and wipe them prior to baking to reduce any and all fingerprints and/or specks we can see, however if there is a partially visible fingerprint on the earring or a few small specks, they will not be refunded. As the earrings are handmade, there can sometimes be small fingerprints or irregularities visible. We have not had any requests for this on our shop personally, but have seen this occur with some of our shop owner friends, and would like to make clear that this is not something we will issue refunds for. However, if you are unhappy with your earrings in anyway, please let us know so we can help solve the issue and come to a solution!
- Lost or stolen packages. Once we drop off a package, it becomes the responsibility of your chosen shipping carrier. If you believe your package has become lost or stolen, contact your local post office or file a claim with your chosen shipping provider!
- Claims an item was not received. We diligently check packing slips to ensure all items are received. Please keep in mind that lying about not receiving an item with the intention to get a refund is fraud and a crime.