Important shipping information and disclaimers
General shipping rates and wait times
- Where is my package?
- You didn't send me my tracking link.
All tracking links are automatically sent to you when your shipping label is purchased. Please be sure to check your spam folders or to make sure that your order was purchased with the correct email (if your email was misspelled at checkout for example, you will then not receive your confirmation email or tracking link).
- Why is shipping so expensive?
Please understand that we do not control how much your shipping costs. Shipping prices fluctuate with time and we have no control over the price of your shipping, especially on international orders.
- Why are my customs fees so much?
As someone who grew up outside of the US, I completely understand how frustrating customs fees are. Please understand that when you purchase from the US while living abroad, you will receive customs fees. All the money you are charged in customs fees goes to your government, not to us. We make no money from your customs fees and are in no control of how much they cost.
- Why does my package say pre-shipment?
There are two reasons for this. As soon as your shipping label is purchased, you are automatically emailed your tracking link. Your package isn't dropped off at the post office the moment we buy your label, so sometimes it can be a few hours before your package is scanned in at the post office.
The second reason is sometimes your package is improperly scanned at the post office, or they simply haven't gotten to scanning your package yet once it's been dropped off. Your package will still get to you, it may just be a few days before you receive any updates.
- Please allow up to 1 week of processing time for all orders. Right now all orders have a processing time of 1 month until the shop has finished moving!
- All shipping rates are automatically generated based on your location, with a built in cost to cover the packaging of your items. If you feel that any shipping rate is "too expensive", please understand that we are not in control of how much the shipping costs, and that we keep packaging costs to the bare minimum to provide the cheapest shipping that we can as a small business!
- Any and all customs fees that may occur are the responsibility of the buyer. We are looking into having customs fees paid at checkout, but it’s a difficult process! Please understand that we don’t benefit from any customs charges you may receive.
- Please understand that once a package has been shipped, we are not responsible for what happens to it! If your product comes broken or damaged we are more than happy to replace or refund it, but we will not replace or refund orders if you accidentally put the wrong address, if you ordered the wrong item, or if you moved before your package arrived. However we do offer discount codes for these situations if you would like to reach out!
GENERAL SHIPPING RATES AND WAIT TIMES
PLEASE NOTE ALL PRICES HERE CAN AND WILL FLUCTUATE
For those in the United States
USPS Parcel Select Ground - These packages are around $9.80, including packages to Alaska and Hawaii. If you're in Texas these packages are usually under $9! These packages take about 2 to 8 business days to be delivered.
- USPS Priority Mail Express - These packages are around $26 to the contiguous United States. Packages to Alaska and Hawaii are around $33. These packages take 1 business day to be delivered.
Free Shipping on orders over $75- On orders that are $75 or more, shipping is completely free with tracking when you use the code FREESHIP.
For those in Canada
USPS First Class International - These packages are around $15.50 and take about 7 to 21 business days to be delivered.
- UPS Standard - The packages are around $30 and take 2 to 7 business days to be delivered.
- USPS Priority Mail International - These packages are around $40 and take 6 to 10 business days to be delivered.
- USPS Priority Mail Express - These packages are around $45 and take 3 to 5 business days to be delivered.
Free Shipping on orders over $100 - On orders that are $100 or more, shipping is completely free with tracking when you use the code FREESHIP2.
For those outside of North America
USPS First Class Package International - To almost everywhere else in the world, these packages are around $17.30 USD, and take 7 to 21 business days to be delivered.
USPS Priority Mail International - These packages are around $48 and take 6 to 10 business days to be delivered.
- USPS Priority Mail Express International - These packages are around $67 and take 3 to 5 business days to be delivered.
Your tracking number will be sent to the provided email once your shipment has been sent out.